FAQ

General FAQ

Celebrate! FAQ

  • What are the steps to signup to Celebrate!?
  • When you sign up to celebrate!, here’s what’s in store for you:
    • Weekly e-mail blasts offering special contests, promotions, recipes and more!
    • Weekly Beverage blasts promoting special events, new drinks to sample, unique savings and more (must be 21 to participate)
    • Coupons delivered to your inbox on WEDNESDAY!
    • Member Monday exclusive offers, available each Monday!
    • Recipes, special promotions, and deals that will make you smile!
  • Why do I need to add Brookshirebrothers.com to my safe sender's list?

    Email Providers, such as Yahoo!, Hotmail, Consolidated, etc., have their own security settings, which can stop emails, such as ours, from going to your inbox. By adding us to your Safe Sender's List, you are telling them that you WANT to receive our emails.

  • How do I add Brookshirebrothers.com to my safe sender's list?

    Check the kind of email service or client you're using for instructions on how to use the 'safe senders' list:

    Microsoft Outlook 2003 - 2007

    1. On the “Tools” menu, click “Options”.
    2. On the “Preferences” tab, click “Junk Email”.
    3. On the “Safe Senders” tab, click “Add”.
    4. In the “Add Address” field, enter "bbros@email.brookshirebrothers.com".
    5. Click “OK”.

    Missing an email? Check your “Junk Email Folder”. If it is, right click on the email, select "Junk Email" and click "Add Sender's Domain to Safe Senders List." 

    Gmail:

    1. Click "Contacts" along the left side of any Gmail page.
    2. Click "Add Contact".
    3. Copy and paste the "From" address, bbros@email.brookshirebrothers.com, into the primary email address dialog box.
    4. Click "Save".

    Missing an email? Check the "Spam" folder; if it's there, select the check box on the email, and then click 'Not Spam'

    Windows Live Hotmail:

    1. Open your mailbox and click "Options" (upper right hand corner).
    2. Click the "Junk Email Protection" link (top of page).
    3. Select the "Safe List" link (second from bottom).
    4. Copy and paste "bbros@email.brookshirebrothers.com" into the dialog box titled "Type an address or domain".
    5. Click the "Add" button next to the dialog box. 

    Missing an email? Check your "Junk Email Folder".  If it's in there, open the email and click the "Not Junk" button. Next, check to see if the email address is in your "Blocked Senders" list. If you see a message from bbros@email.brookshirebrothers.com on this list, select it and click the "Remove" button. Finally, if you have not done so, add our "from" address  to your Safe Senders list as described above.

    Yahoo!:

    You will need to set up a filter to redirect our emails and/or newsletters into your inbox:

    1. Open your mailbox and click on "Mail Options" (upper right hand corner).
    2. Select Filters.
    3. Click the "Add" link on the filters page.
    4. Update the "From Header” rule with the following two pieces of information: "contains" and "@email.brookshirebrothers.com".
    5. Click the "Choose Folder" pull-down menu and select “Inbox”. Pick the "Add Filter" button.

    Missing an email? Check if our email is in your Yahoo! “Bulk Folder”. If it is, please open the email and click the "Not Spam" button. Next, check to see if the address the email was sent from is in your "Blocked Addresses" list. If you see "Brookshire Brothers" on this list, select it and click the "Remove Block" button. Finally, please set up a filter as outlined above.

  • I'm signed up with a Celebrate! Account, but why am I not getting my emails?
    • Verify that your email address is accurate on your account.
    • Verify that your email account mailbox is not full.
    • Verify that you are subscribed to Celebrate!, that the box is checked next to, “Sign me up to Celebrate!”
    • Check your spam/junk folders to ensure that the email didn't get caught in your filter.
    • Add bbros@email.brookshirebrothers.com to your list of safe senders

Digital Coupon FAQ

  • What are digital coupons?

    Digital coupons are manufacturer or store coupons that can be redeemed electronically and do not require printing.  Shoppers can digitally clip the coupons they would like to use and simply enter their phone number at the register to redeem.

  • How do I access digital coupons?

    You will need a Celebrate account to participate in digital coupons.  You can create an account at https://brookshirebrothers.force.com/Register.  If you already have an account, simply login to your account and click on “Digital Coupons” on the left hand side of the page to begin clipping.

  • Do I need to print digital coupons?

    Digital coupons can be redeemed electronically and do not require printing.  The coupons are linked to your Celebrate account and you simply enter your phone number at the register to redeem.

  • How do I clip digital coupons?

    Login to your Celebrate account and click “Digital Coupons”.  You can scroll through the available coupons and click the ones that you want to clip.  Those coupons will be linked to your Celebrate account.

  • How do I redeem digital coupons?

    Purchase the qualifying item(s) and enter your Celebrate phone number at the register for the discount to be automatically taken off.  You must have already clipped the coupon.  Make sure to enter the primary phone number associated with your Celebrate account.

  • Where can I see the coupons that have been clipped and redeemed?

    When you login to your Celebrate account and click “Digital Coupons”, you will see the coupons available for clipping.  Click on the shopping cart in the top, right corner of your screen, to see the coupons that have already been clipped.  Notice that digital coupons, like paper coupons, have an expiration date, which may be different from coupon to coupon. 

  • Can a digital coupon and a paper coupon be used for the same item?

    No.  Only one coupon whether digital or paper will be applied to the same item on the same transaction.

  • What if there is a problem redeeming my digital coupons?

    Call our Customer Service at 1-866-252-7592. Hours of Operation: 8 am - 5 pm Monday through Friday, except holidays.  

  • Questions or issues?

    Call 1-866-252-7592. Hours of Operation: 8 am - 5 pm Monday through Friday, except holidays. 

    Email: Customers can submit a form to Customer Service, by clicking HERE.

Donations Process FAQs

  • How far in advance do I need to make my request?

    Our employee-owners meet monthly to review requests. Submitting a complete application 45 days before your event insures we can thoroughly review it.

  • Do I have to complete the online application?

    Yes. We receive thousands of requests each year. Our online application insures the consistency of requests while keeping the process efficient.

  • Can I go to my local store for support?

    Yes. On any request, we ask that it’s tied back to the store where the requestor shops. Store directors know their communities and the organizations whose missions align with ours. If your request is greater than what your local store can provide, the store director will direct you to our online application. The Donations Committee relies on the input from store directors when making its decisions. 

  • Can I email the application?

    All email inquiries are directed to the online application.

  • How will I know the status of my application?

    You’ll receive an email confirming receipt of your application. Later you hear from us by email or phone call if your request for funding has been approved, declined or deferred.

  • Who reviews the online requests?

    Our Donations Committee reviews all requests. This group is made up of a cross section of our employee owners. They meet monthly to review requests and recommend funding.  Once granted, our Public Relations Department works with the organization on implementation.

    Unfortunately we are unable to donate to:

    • Individuals
    • Athletic or competition teams
    • Operating expenses
    • School trips
    • Medical expenses
    • Debt reduction

    Charitable Foundation

    The Brookshire Brothers Charitable Foundation is a 501 C (3) organization funding specific projects aligned with our core values. Our generous vendor network supports the Foundation through our charitable golf tournaments held twice a year. Non-profits may apply for funding once a year. Applications are available online each fall. Funds are dispersed typically in January.